Notice of Privacy Practices

Effective Date: July 8, 2026

Our Commitment to Your Privacy

Alteza Healthcare LLC ("Alteza," "we," "our") is required by law to protect the privacy of your Protected Health Information (PHI), provide you with this Notice of our legal duties and privacy practices, and follow the terms of the Notice currently in effect. PHI includes information about your health, treatment, and payment for services that can identify you.

How We Use and Disclose Your Health Information

Uses and Disclosures That Do NOT Require Your Written Authorization

We may use and disclose your PHI for the following purposes without your written authorization:

Treatment: To provide, coordinate, or manage your care. For example, we may share information with your physician to coordinate a care plan.
Payment: To obtain payment for services provided, including submitting claims to your insurance company or Medicaid Managed Care Organization.
Healthcare Operations: To conduct quality assessment, staff training, licensing, accreditation, and business planning.
Legal Requirements: When required by federal, state, or local law (e.g., reporting suspected abuse, neglect, or exploitation to Texas Adult Protective Services or Texas HHSC).
Public Health Activities: To report communicable diseases, adverse events, or other required public health information.
Health Oversight: To disclose to health oversight agencies for audits, investigations, and licensure actions.
Judicial Proceedings: In response to a court order, subpoena, or other lawful process.
Law Enforcement: In limited circumstances for law enforcement purposes.
Emergencies: To avert a serious threat to health or safety.
Coroners & Funeral Directors: Following a client’s death.

Uses and Disclosures That DO Require Your Written Authorization

We will obtain your written authorization before using or disclosing your PHI for:

Marketing purposes (except for face-to-face communications or promotional gifts of nominal value)
Sale of your PHI
Most uses and disclosures of psychotherapy notes
Any purpose not described in this Notice

You may revoke any authorization in writing at any time, except to the extent we have already relied on it.

Your Rights Regarding Your Health Information

Right to Access	You have the right to inspect and receive a copy of your PHI, generally within 30 days of your written request. A reasonable fee for copies may apply.
Right to Amend	You may request that we amend your PHI if you believe it is incorrect or incomplete. We may deny the request in certain circumstances.
Right to an Accounting	You may request a list of disclosures of your PHI (other than for treatment, payment, healthcare operations, or those you authorized) made in the previous six years.
Right to Request Restrictions	You may request restrictions on how we use or disclose your PHI. We are not required to agree to all requests, but we will honor restrictions related to services paid for entirely out-of-pocket.
Right to Confidential Communications	You may request that we communicate with you in a specific way (e.g., only by mail, only at work) or at a specific location.
Right to a Paper Copy	You have the right to receive a paper copy of this Notice, even if you received it electronically.
Right to Notice of Breach	You will be notified in writing if a breach of your unsecured PHI occurs.
Right to Complain	You may file a complaint with Alteza or with the U.S. Department of Health & Human Services Office for Civil Rights without fear of retaliation.

Our Duties

We are required by law to maintain the privacy of your PHI and to provide you with this Notice.
We must abide by the terms of the Notice currently in effect.
We reserve the right to change this Notice and to make the new provisions effective for all PHI we maintain. Updated notices will be provided to you and posted on our website.

How to File a Complaint

With Alteza Healthcare LLC:

Contact our Privacy Officer at:
Samantha Salinas, Administrator / Privacy Officer
Alteza Healthcare LLC
2251 Double Creek Dr, Ste 604, Round Rock, TX 78664
Phone: (512) 954-4266 | Email: info@altezahealthcare.com

With the U.S. Department of Health & Human Services:

Office for Civil Rights (OCR)
200 Independence Avenue, SW
Washington, D.C. 20201
Phone: 1-877-696-6775
Website: www.hhs.gov/ocr/privacy/hipaa/complaints/

You will not be retaliated against for filing a complaint.

Acknowledgment: Clients are provided a copy of this Notice at initial service delivery and are asked to sign an acknowledgment of receipt. This Notice is posted in the Alteza Healthcare office and on our website at altezahealthcare.com.